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Reopening FAQs


Reopening FAQs

We understand our members are excited to return to our courts, gyms and pools in the coming weeks and have many questions too. Our team have put together a list of answers to your frequently asked questions below.
 
For any further enquiries visit our Contact Us page.

Q: “When do your sites reopen?”

A: We are planning to run a selection of outdoor classes and tennis from March 29th. If all goes according to the Government Roadmap, leisure centres will open for gym and swim use on April 12th, followed by indoor sports and group exercise classes on May 17th. These dates are subject to government updates. For more information please click here

Q: “Are your gyms open?”

A: LED facilities are currently closed. We plan to reopen our sites as soon as possible on April 12th, in accordance with the government roadmap. Gym sessions will be bookable from 8 days prior to reopening via the LED app. 

Q: “Will members need to be vaccinated?”

A: Currently there are no suggestions that members will require the vaccination to enter our facilities. LED will continue to operate within COVID-19 secure guidelines as outlined by industry body UK Active. These measures include sanitation and social distancing.

Q: “Do I need to book to use the gym?”

A: All gym sessions are bookable ahead of time. LED members can book gym sessions 8 days in advance, via the LED app. Walk-ins are permitted if spaces are available, however we strongly advise booking ahead of time to avoid disappointment.

Q: “Do I need to wear a face covering or mask?”

A: Members and staff are required to wear a face covering or mask when entering the facilities and in all public communal areas. Masks may be removed when entering activity areas and are to be reinstated on leaving the activity area.

Q: “Are numbers in the gym being restricted?”

A: All activities within our centres have reduced capacity to comply with social distancing guidelines, sanitising and ventilation guidelines set out by the Government and industry body UK Active. Capacity may differ between sites in line with individual gym and studio sizes.

Q: “How will I be able to social distance in the gym?”

A: All LED sites are currently set up with customer flow routes and equipment spacing to ensure social distancing along with plenty of reminder posters across all activity areas.

Q: “How is equipment being kept clean?”

A: All equipment and touch points are being deep cleaned by instructors using anti-virucidal spray in between bookable sessions. Members are also required to wipe down equipment before and after use using anti-virucidal spray, and disposable towels available.

Q: “Is all the usual gym equipment available?”

A: To comply with social distancing guidelines, many LED gyms have had to be reorganised. Some equipment may be moved to outdoor spaces, studios, sports halls or racquet courts, or may be out of action for now. The vast majority of equipment remains available.

Q: “Are bags allowed to be taken into the gym?”

A: No, bags have never been allowed on the gym floor or in our studios. Please use the lockers provided to store any bags.  

Q: “What are your opening hours”

For updated opening times at your local LED site please visit our locations page.

Q: “Are your changing rooms and showers open?”

A: Changing rooms and shower facilities will be open, where possible, in accordance with social distancing and ventilation guidelines.

Q: “Are classes running?”

A: Our teams are currently putting together an outdoor group exercise programme. Unfortunately, the current government roadmap does not permit indoor group exercise classes until May 17th. Indoor group exercise classes will restart as soon as permitted.

Q: “If I pay for an unlimited membership but can’t use group exercise will I get a reduced price?”

A: LED will release further information prior to reopening upon confirmation of government roadmap progressing to step 2.

Q: “Will the crèche be reopening? They didn’t open after the last lockdown.”

A: Honiton: will be aiming to open crèche on a reduced service to coincide with the May 17th date for group exercise. We will be working to achieve this provided we are certain that Covid measures can be adhered to. 

Exmouth: TBC

September 2021 update: 

Following many years of great service, regretfully LED Community Leisure will not be reopening the customer creche at Exmouth or Honiton Leisure Centre.

Following covid-19 we carried out a thorough review of all our activities and regretfully we have been unable to find a way of delivering this service viably. Whilst it is not an activity we have sought to gain from financially we have been unable to find a way to continue its delivery sustainably.

We have now looked to provide other services that will enable parents to stay active whilst looking after their children.

We would like to take the opportunity to thank all the staff and customers that supported the creche over many years, and kept our members active and their children safe. We hope to continue to do this in a different way in the future.

Q: “I’m an existing member, what happened to my Direct Debit?”

  • Members with collection dates of 1st and 28th (Collected in January) – If your membership subscription was collected in the month of December or January you will receive a credit for 1 month upon reopening*. 

 

  • Members with collection dates of 14th and 15th (Not collected in January) – We did not collect your membership subscription in January so your direct debit will restart upon reopening*.

 

  • Members with an annual membership will have a credit for the number of weeks we remain closed added to their membership.

 

*We will contact all members ahead of reopening to inform you when your membership will be reactivated. The other option will be to remain suspended if, for example, you have not yet been vaccinated or are in a ‘high risk’ group and are still shielding, if you are quarantining or if the activities that you use the most have not yet restarted. You could also keep your membership on suspend and attend as a casual, ‘Pay as You Go’ customer until all activities are fully restarted.

Members resident in South Somerset have already been advised that their membership will transfer to Freedom Leisure from the 1st April, and of the alternative options available. Further information will follow from LED and Freedom Leisure over the coming weeks.  

Q: “I’m an existing member, will my membership automatically reactivate?”

A: All memberships will be reactivated on April 12th following the reopening of LED leisure centres. LED will release further information prior to reopening upon confirmation of government roadmap progressing to step 2. 

Q: “How long can I continue to suspend my membership?”

A: If you have valid reasons for continuing your membership suspension you can request a further suspension via this link. Please refer to membership terms and conditions. LED will release further information prior to reopening upon confirmation of government roadmap progressing to step 2. 

Q: “I would like to join as a new member”

A: Great! Sign up here.


South Somerset new operator FAQs

Q: “I am a member at Buckler’s Mead and pay £39 per month. Can I transfer my membership to Goldenstones or Westlands as I would prefer to use these sites moving forward?” 

A: LED will automatically reduce Buckler’s Mead members membership fee to £24.99 a month. This membership option will give members access exclusively to Buckler’s Mead whilst taking advantage of our home membership options including access to LED live streamed and on demand classes as well as Wexer. If you wish to transfer from Buckler’s Mead to Freedom Leisure please notify LED by emailing memberships@ledleisure.co.uk. Please type ‘Transfer to Freedom Leisure’ in the subject line of your email.

Q: “I am a member at Buckler’s Mead and pay £39 per month. What price will the membership go to as I don’t want to pay £39 for just the use of Buckler’s Mead?”

A: LED will be introducing a membership fee of £24.99 a month for Buckler’s Mead Leisure Centre only whilst taking advantage of our home membership options including access to LED live streamed and on demand classes as well as Wexer. Alternatively, you can ‘pay as you go’ through the LED App.

Q: “I am a member at Buckler's Mead and pay a reduced rate, will LED honour this?” 

A: Existing members prices will be honoured for those that hold a current membership when we re-open, although they will not get access to LED @ Home.

Q: “I am a member at Westlands, which sites will I be able to use when Freedom Leisure take over?” 

A: Your Freedom Leisure membership will include Westlands, Goldenstones and Wincanton Leisure Centres, but not Buckler’s Mead.

Q: “I am a member at Westlands, will I be able to use Buckler’s Mead if I still want to?” 

A: Your membership will automatically transfer to Freedom Leisure for the continued use of Westlands, Goldenstones and Wincanton Leisure Centres. If you want to continue to use Buckler’s Mead you will have to take out a separate membership or pay as you go through the LED App.

Q: “What will the opening hours at Buckler’s Mead be?” 

A: These will not change significantly and will soon be published here.

Q: “If I stay a member at Buckler’s Mead will I be able to use the LED sites in East Devon with my membership?”

A: LED will automatically reduce Buckler’s Mead members membership fee to £24.99 a month. This membership option will give members access exclusively to Buckler’s Mead whilst taking advantage of our home membership options including access to LED live streamed and on demand classes as well as Wexer. Alternatively, members may opt-in to remain an Unlimited Member with LED to continue to use all LED sites, including the East Devon sites and Buckler’s Mead, but not Goldenstones, Westlands or Wincanton Leisure Centres. 

Q: “I use East Devon and South Somerset sites. What can LED offer me?”

A: Unfortunately, LED cannot provide membership to South Somerset sites. You may consider taking out an additional membership with Freedom Leisure or use activities on a PAYG basis.

Q: “Will Freedom Leisure continue my suspension?”

A: Freedom Leisure will be contacting all transferring members with information regarding their memberships after the 21st of March.

Q: “Can I have a refund on my Annual Membership as I do not want to transfer to Freedom Leisure?”

A: The balance of your Annual Membership will be transferred to Freedom Leisure on the 1st April unless you give notice to LED that you wish to cancel your membership – please read the terms and conditions of your membership agreement if you are considering this action.

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