Highly Commended by Leading Quality Scheme
Goldenstones Leisure Centre and Wincanton Sports Centre have passed a tough assessment by Sport England’s leading national quality scheme, Quest - with flying colours!
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.
In order to achieve Quest Plus, both Centres went through a mystery visit and two-day assessment. Scores were consistently good or very good across a range of areas including cleaning and housekeeping, community outcomes, team development, lifeguarding and the delivery of swimming lessons. The assessment also highlighted how well safeguarding and health and safety were managed. Quest is a 2 year process and the centres will receive a second mystery visit and one-day review in year two
Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, Goldenstones Leisure Centre and Wincanton Sports Centre have shown their commitment to providing quality facilities and service to their customers. In these tough economic times it is more important than ever for local leisure facilities to demonstrate their value, and Quest helps them do just that.”
The overall rating for Goldenstones Leisure Centre was ‘very good’ and Wincanton Sports Centre obtained a ‘good’ rating for its first assessment.
These results compare extremely favourably with other providers in the South West, in many instances outperforming facilities that have been Quest accredited for many years.
Tarida Mitcham, Area Manager for LED, said “The teams at Goldenstones and Wincanton are very proud of these results as they provide industry recognition for all our hard work and the improvements we have made to the facilities and programme. The mystery visit element accounted for 25% of the overall score and the fact that we achieved ‘very good’ for this is particularly pleasing, as it is from the customer’s perspective. “