Highly Commended by Leading Quality Scheme!
Our Exmouth Leisure Centre has passed a tough assessment by Sport England’s leading national quality scheme, Quest - with flying colours!
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK
In order to achieve Quest Plus, Exmouth Leisure Centre went through a two-year process, with a mystery visit and two-day assessment in year one, and a second mystery visit and one-day review in year two
Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, Exmouth Leisure Centre has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever for local leisure facilities to demonstrate their value, and Quest helps them do just that.”
The overall rating for the Leisure Centre was ‘very good’, which is almost unheard of for a first time assessment!
This result compares extremely favourably with other providers in the South West, in many instances outperforming facilities that have been Quest accredited for many years.
Simon Findel-Hawkins, Manager of Exmouth Leisure Centre, said “The team at Exmouth Leisure Centre are very proud of this result as it provides industry recognition for all our hard work and the improvements we have made to the facilities and programme, particularly over the last 3 years.
The mystery visit element accounted for 25% of the overall score and the fact that we also achieved ‘very good’ for this is particularly pleasing, as it is from the customer’s perspective"
A massive well done to all the team who consistently work hard to ensure that they provide the best level of service and customer care - you're amazing!!